Eventide MediaAgent Client Software For Eventide Recorders
Manufacturer P/N: MediaAgent
Eventide MediaAgent instant recall software provides call takers, dispatchers, and agents with instantaneous access to current and recent calls. MediaAgent software also permits live monitoring of channel audio, real-time notification of recorder alerts, and more.
Instant Recall for Call Takers and Dispatchers
MediaAgent software allows instant replay of the current call or the most recent call. You can also select and replay earlier calls that occurred within a defined time window. MediaAgent software can run minimized in the taskbar and will automatically update its call list as new calls occur. Simply double-click the icon in the system tray to restore the application and automatically replay the first call. A complete set of audio controls is included, including pitch-corrected variable speed replay.
Multiple Preset Tabs
MediaAgent software permits you to create multiple Instant Recall tabs, each of which is a preset providing instant access to a particular channel or channel group. Simply switch between tabs to listen to important channels and/or channel groups.
Configurable Time Range
The time window for which calls are available is adjustable (in hours and minutes) for each Instant Recall tab, and can be further limited for security purposes by the system administrator. In addition, a maximum records parameter can be set to further limit access if desired.
Protect Calls from Deletion
MediaAgent software allows you to protect selected recordings from being automatically deleted; simply select one or more recordings, then right-click and select the Protect menu option. The protection feature helps assure that critically-important recordings are retained and available for future reference.
MediaAgent allows you to text-annotate individual calls in a Notes field. Call takers and dispatchers can use this feature to tag recordings with incident notes or other call-related data.
Export Directly from the Application
Authorized users can export selected recordings to .wav files. The exported files are saved to a user-specified desktop folder, and can be used as email attachments.
Multi-Channel Live Monitoring
MediaAgent software includes live monitoring capability via the Channels tab. You can simultaneously listen to current activity on any number of authorized channels, or use the available Scan function.
Secure User Access to Recordings
MediaAgent software secures access to recordings based on user names & passwords, in order to protect recordings and related data. Authorized users can view, search, and replay only from those channels for which permission has been granted.
Real-Time Monitoring of Recorder Alarms and Status
MediaAgent software includes a Recorder tab that acts as a console for real-time monitoring of alarms and archive device status at each connected recorder. New alarms can be signaled via a message box and optional audible alert, and can be acknowledged directly from the MediaAgent software.
MediaAgent software provides Eventide recorder users with secure instant recall, live monitoring, call exporting, alarm notification, and more.
Instant recall lets agents and call takers listen to their current call and recent calls, across multiple recorders simultaneously
Runs minimized in the taskbar and automatically updates its call list as new calls occur
Secure user access with password protects sensitive recordings and data
Visual indication (via red color) of calls currently being recorded
Configurable time range for Instant Recall
Multiple Instant Recall preset tabs permit quick access to a channel or channel group
Protect selected recordings from deletion
Export recordings to .wav file directly from MediaAgent application
Text annotation Notes field for each recording
Multiple-channel live monitoring
Toggle control for playback on/off
Skip back, skip forward controls
Next recording, previous recording controls
Variable speed playback with pitch correction; adjustable from 0% to 200%
Slider control for re-positioning playback
Per-channel enable/disable function for on-demand recording control
Real-time alerting of archive device status and alarms at each connected recorder
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Eventide MediaAgent Sellsheet