Eventide MediaCoach Client Software For Eventide Recorders

Manufacturer P/N: MediaCoach

Contact Handling Templates

• Unlimited number of templates can be developed
• Multiple scoring options available
• Weightings applied to each question
• Evaluations can be applied to calls, email, correspondence etc.

Evaluations

• Easy to use
• Each question includes evaluation guidelines
• Use audio clips with each question to support rating

Voice Recording

• MediaCoach is integrated with Atlas Digital Recorders

Scalability

• Unlimited application across multiple contact centers

Reports

• League table reports
• Trend reports
• Drill down question analysis

Evaluator Learning

• Create evaluation skills learning modules
• Use with all advisors to develop self-assessment skills
• Create behavioral learning modules using real-life calls