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Model: MEDIACOACH

Eventide MediaCoach Software
Contact Information

Eventide

Eventide MediaCoach Software

Eventide MediaCoach Client Software For Eventide Recorders

Manufacturer P/N: MediaCoach

Contact Handling Templates

  • Unlimited number of templates can be developed
  • Multiple scoring options available
  • Weightings applied to each question
  • Evaluations can be applied to calls, email, correspondence etc.

Evaluations

  • Easy to use
  • Each question includes evaluation guidelines
  • Use audio clips with each question to support rating

Voice Recording

  • MediaCoach is integrated with Atlas Digital Recorders

Scalability

  • Unlimited application across multiple contact centers

Reports

  • League table reports
  • Trend reports
  • Drill down question analysis

Evaluator Learning

  • Create evaluation skills learning modules
  • Use with all advisors to develop self-assessment skills
  • Create behavioral learning modules using real-life calls
.style1 { font-family: Verdana; font-size: xx-small;}.style2 { font-size: xx-small;}.style3 { font-size: xx-small; font-weight: bold;} Eventide MediaCoach Client Software For Eventide Recorders Manufacturer P/N: MediaCoach Contact Handling Templates Unlimited number of templates can be developed Multiple scoring options available Weightings applied to each question ...
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This product was added to our catalog on Monday 27 April, 2015.

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