Eventide MediaCoach Software is designed for use with Eventide's NexLog recorders. It allows you to perform in-depth evaluations of calls, email, correspondence, and more, with multiple scoring options and evaluation guidelines for each question.
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Unlimited number of templates can be developed
Weightings applied to each question
Unlimited application across multiple contact centers
Eventide MediaCoach Software is easy to use and provides you with a number of different reports, including league table reports, trend reports, and drill down question analysis. It also includes evaluator learning functions, such as skill modules and self-assessment skills.
Integrated with Atlas Digital Recorders
Create evaluation skills learning modules
Easy to install and use
Use audio clips with each question to support rating
Create behavioral learning modules using real-life calls
Use with all advisors to develop self-assessment skills
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